GET IN TOUCH

GENERAL INFO

info@earthfokus.com

CORPORATE SALES: 

Sales@earthfokus.com

EXISTING QUAMIST ORDERS: 

support@earthfokus.com

Plot.No.82, East Coast Road, Anna Enclave, Injambakkam, Chennai, Tamil Nadu 600115

EARTHFOKUS™ 2019

Customer Service Executive

Salary: Competitive

 

Location: Injampakkam, Chennai

Responsibilities

Manage e-commerce customer service support through an effective and timely manner using email, live chat, phone, and social media

  • Must demonstrate ability to learn technicalities of sanitaryware and articulate technical product knowledge

  • Resolve queries and issues for e-commerce and wholesale customers with a solution and satisfaction-oriented mindset

  • Responds to customer web inquire regarding orders or service orders

  • Assists customers with product selection, answer basic questions

  • Documents customer problems and inputs in the ticketing system

  • Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide solution to customer

  • Perform daily internet order management and fraud check duties

  • Work in a team-oriented atmosphere while independently managing own priority workflow and responsibilities

  • Works with little supervision and a self-starter

  • Flexible and adjusts to varying team dynamics

  • Passion for water and water conservation a huge plus.

Required Experience, Skills and Qualifications

  • Requires 2-10 years of customer service experience

  • Effective Interpersonal skill with proficient English Language

  • Proficiency in Tamil and Hindi a plus

  • Excellent communication skills: written and verbal

  • Works on projects/matters of limited complexity in a support role

  • Ability to commute to East Coast Road, Chennai 5 days a week

Email resume and cover letter to careers@earthfokus.com

Fulfillment Manager

Salary: Competitive

 

Location: Injampakkam, Chennai

Responsibilities

Fulfillment Manager will work hand in hand with our Customer Service + Logistics teams to

manage all tasks related to Order Management, Customer Fulfillment, Warehousing &

Logistics and RMA. You will be an integral part of Service Operations team in defining and

creating the structure to ensure we always meet the standards of Order Management and

Customer Fulfillment. You will work on multiple projects simultaneously, experience options parts of the business rapidly and have the opportunity to highlight your unique talents and skills to grow along with Earth Fokus.

  • Manage online portal and offline order shipment.

  • Got involved in payments and returns related issues between portals and accounts department

  • Responsible for making consignments and follow up till dispatch.

  • Handling products related queries and customer feedbacks

  • Responsible for follow up from start till dispatch and making sure for timely delivery of consignments

  • Update customers with tracking information

  • Coordinate logistics with shipment provider

Key Skills

Organizational skills, computer skills, MS Word skills, teamwork skills, customer service skills, analytical skills, communication skills, time management skills, problem-solving skills, inventory management software

Required Experience, Skills and Qualifications

  • Requires 2-10 years of related experience

  • Effective Interpersonal skill with proficient English Language

  • Proficiency in Tamil a plus

  • Excellent communication skills: written and verbal

  • Works on projects/matters of limited complexity in a support role

  • Self-starter and go getter mindset

  • Punctual and meticulous about details

Email resume and cover letter to careers@earthfokus.com

Sales Manager

Salary: Competitive

 

Location: Injampakkam, Chennai

As a Sales Manager you will lead and own accounts from small, medium to large enterprises nationwide. You will drive the sales goal and vision, implement the same.

  • Experience or understanding in sales to small, medium & large enterprise

  • Excellent communication and presentation skills

  • Working with CRM tools and guide an effective sales process.

  • Love to meet people and mingle with them

  • Hard working & ready to work under pressure with client and team

  • Willing to travel & meet clients/prospects

  • Passion for water conservation and understanding water saving solutions

  • Ability to learn and articulate technical features of product

  • Target oriented and ability to manage time well

  • Mentor younger sales reps

Responsibilities

  • Maintaining and increasing sales of your Earth Fokus Products

  • Reaching the targets and goals set for your areas

  • Ensuring satisfaction with customers, and troubleshoot queries

  • Ensuring and scaling repeat business

  • Increasing business opportunities through various routes to market

  • Compiling and analysing sales figures

  • Outsource and Approach corporate clients to achieve given target to you as an individual

  • Collecting customer feedback and market research

  • Keeping up to date with products and competitors

Requirements

  • Fluent in at least one CRM Software

  • Punctual and represents Earth Fokus brand well

  • FMCG Experience a plus

  • Fluent in English, possibly Tamil and Hindi

  • 5+ years experience

  • Must own a bike

  • Willing to travel to other cities

Email resume and cover letter to careers@earthfokus.com